Store policies
Returns & Refunds Policy
Effective October 31, 2026
Every piece is made to order, so our policy depends on whether your item was personalized.
Standard (non-custom) items
Standard designs from our shop can be returned for a defect reported within 5 days of delivery. We pay the return shipping and will send you a prepaid label.
We aren't able to accept returns for change of mind on standard items.
Custom and personalized items
Custom and personalized items are made just for you and are final sale. The exceptions are items that arrive damaged or that we engraved incorrectly. Those are covered below.
Because you approve a proof before we engrave, we engrave exactly what's on the approved proof. If something on an approved proof is wrong, such as a misspelled name or the wrong date, that isn't an engraving error, so please check your proof carefully.
Broken items or our mistakes
If your order arrives broken, or doesn't match your order or approved proof, email us a photo within 48 hours of delivery. You choose what happens next:
- a replacement, made and shipped at no cost to you, or
- a full refund for the affected item.
We may ask you to send the item back, and if so we pay the return shipping.
Natural slate
Slate is a natural stone, so every piece varies in color, texture and edge shape, and each set is one of a kind. Natural variation isn't a defect.
How to start a return or claim
- Email sales@anchormarked.com with your order number.
- Include photos of the item and the packaging.
- We'll reply within 2 business days with next steps.
Refunds
Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to post the refund to your account.
Cancellations
You can cancel a standard order for a full refund until it ships. You can cancel a custom order for a full refund until you approve its proof. After approval, custom orders are already in production and can't be canceled.
Questions? Email us at sales@anchormarked.com.