Store policies

Shipping Policy

Effective October 31, 2026

Where we ship

We currently ship within the United States only, including addresses served by USPS such as PO boxes, APO/FPO and US territories.

Rates

Your shipping cost is shown at checkout before you pay.

Processing time

Every piece is engraved to order. In-stock designs are engraved and shipped within 3–5 business days of your order.

Custom and bulk orders take longer. Their timeline starts once you approve your proof (see below), and we'll give you an estimated ship date with your proof or quote.

Custom orders and proofs

For custom work we email you a digital proof and wait for your written approval before anything is engraved. Your order won't move into production until you approve it, so replying quickly keeps things on schedule. Samples are available on request for certain items. Just ask.

Delivery

USPS Priority Mail usually arrives in 1–3 business days after it ships. That's a USPS estimate, not a guarantee. You'll get tracking by email once your order ships.

Damaged, lost or stolen packages

If your order arrives broken, email us a photo within 48 hours of delivery and we'll make it right. You choose a replacement or a refund (see our Returns & Refunds Policy).

If tracking stops updating or your package doesn't arrive, contact us and we'll work with USPS to locate it or file a claim. Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly, though we'll help however we can.